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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, PayPal, Apple pay, and Google pay.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
The policy is valid for a period of 30 calendar days from the date of the delivery. If you receive your order and are not satisfied for any reason listed below you can return the product for a refund. If the period of 30 days has lapsed since the purchase, I can’t, unfortunately, offer you a refund.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
In order to return an order, you must contact us first.
Returns can be mailed to: Tom Alexander, 350 Hirst Ave W, Parksville, BC, V9P 1J3. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. I will refund the shipping costs upon receiving the items.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Yes, you can exchange an item for a different size or similar product. The returned item must be free from damage. Please contact me for assistance at hello@overcastliving.com